Shipping policy

 

Shipping Policy

Processing Times

If you’ve ordered a custom Cathedral Candle, please allow 4 days for proper drying and construction. I aim to process all custom orders within 5–7 business days after receiving your order confirmation email.

If you’ve ordered one of the Sister Sets, please allow additional time, as each piece is handcrafted. I will notify you via email once your order has shipped.

Domestic Shipping

  • Shipping charges will be calculated and displayed at checkout.

  • Free shipping is available for all orders over $100.

  • Estimated delivery times:

    • Standard: 5–7 business days

    • Expedited: 2–3 business days

(Shipping times begin after your order has been processed.)

Local Delivery (West LA Only)

If you're located on the west side of Los Angeles, I offer free local delivery. I’ll contact you by text message using the number you provided at checkout to coordinate delivery once your order is ready.

International Shipping

Yes, I ship internationally! If you're unsure whether your country is included, email me at mark@martsolfdesign.com to confirm.

  • Estimated delivery times will vary by destination.

  • Shipping rates are calculated at checkout.

  • Orders may be subject to import duties or taxes (including VAT) once they arrive in your country. These charges are your responsibility.

Tracking & Order Status

Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow up to 48 hoursfor tracking information to become available.

If you haven’t received your order within 10 business days of your shipping confirmation, contact me at mark@martsolfdesign.com with your name and order number.